FREQUENTLY ASKED QUESTIONS
Do you sell through Home Healthcare stores?
We do not sell through stores but sell and supply directly from our website. Due to the exceptional quality of the Volaris rollators Made in Sweden, the cost is much higher than the Chinese manufactured rollators. If we were to go through a middleman (the store) the price would be much higher and perhaps out of the reach of many people. Unlike many other rollator sites we put up large pictures of the rollators so you can really see what you are getting, and we try and provide as much information as possible so that you are comfortable with your choice. The people who purchase the Volaris are those that have done their research, read the testimonials, and had all their questions answered. These also tend to be experienced rollator users who have had the cheap rollators in the past and now know what they are looking for.
(In Ontario, Canada only we sell the SMART through ADP approved Home Healthcare stores for those who are getting funded through ADP).
Does Medicare pay for a portion of the cost?
No, the rollators listed with Medicare are the cheaper, made in China rollators.
Should I worry about ordering on-line
Please don’t worry. We guarantee you will receive a quality product with no surprises. We pride ourselves in our mission to give you a personal experience when dealing with X-L-ENT Care. If you have any concerns, call us. You will be speaking to someone who is very knowledgeable on the products, not simply an order-taker. We will follow up with you after your order to get your feedback. Our customers so appreciate the service we provide.
Do I pay any customs or duty charges?
No, all duties and customs clearance costs are already taken care of before you purchase. US customers have their rollators shipped from Niagara Falls, NY. Canadian customers take delivery from Milton, ON
Is tax included?
There is no tax on mobility devices at this time
What if the Volaris rollator is not suitable for me?
If you open the box, try in around your home and find it is not what you hoped for, you can return it to us freight prepaid by you. We do not charge any re-stocking fee. We can tell you, you will not return it due to the design or quality. You will be so impressed.
What is the warranty?
Volaris provides a 2 year warranty on the structure (this does not cover normal wear and tear portions such as the handles, tires or brakes) Service issues are highly unlikely with the Volaris. Although we cannot guarantee it, as one customer put it “If it is Made in Sweden you won’t have to worry about repairs”.
Why is the flexible frame of the Volaris such a safety feature?
When you come up against any obstruction such as a rock, uneven payment or the threshold between rooms, a typical rigid-frame rollator will “bounce” whereas a flexible frame compensates and allows all four wheels to remain grounded as you travel across the uneven surface. This is also what makes it so superior for curb climbing and comfortable when going over the thresholds in your home.
Why does the Volaris cost more than most rollators?
The exceptional quality means that you will not be replacing the rollator within a few years as you might with most others. You will not have parts breaking down and having the expense and down time with repairs. Good quality tires are a must as you may be putting a lot of miles on your rollator. Since a rollator provides you with your very mobility you need to be able to count on your Volaris every day. Mobility and Safety has to be one of the most important areas of your life and well worth the investment.
Will I have to assemble the Volaris upon delivery?
All models come completely assembled, ready to roll out of the box. Any accessories you order do need to be installed by yourself and are easy to do and are provided with instructions.
Should I order the Patrol with the 10″ tires or is the 8″ good enough?
The all-terrain tires of the Patrol allow you the confidence to know that you can go just about anywhere. If you travel, you will want to consider the Patrol as you may find yourself in an area that would require it for ease of “rollating”. If you live in a rural area, or know that you will visit or walk in rural or woodsy areas on occasion then you will be happy to have the Patrol and know that it is not too bulky for indoors as well. The larger, softer tire makes the more challenging terrain easier to deal with and feel less bumpy.
If on the other hand, you live in a urban area and only use the sidewalks and visit malls and stores, then the 8 inch tires will do well for you. They will also do well on cut grass and small gravel when you come across that terrain as well.
If you still aren’t sure, call us. We will help you decide.